Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@chiclabel.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@chiclabel.com.au.

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive a faulty item, contact our support team within 30 days of delivery with images for assessment. If confirmed faulty, we’ll offer an exchange (subject to availability) or store credit if the item is unavailable. Claims made after 30 days are not eligible.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We are happy to assist with an exchange of size or product. Sizes and colours are subject to availability online.

Exchange shipping is at your own expense. All items need to be shipped to our Australian address.

If the requested exchange item sells out, a store gift card will be issued.

 

 

Refunds

 
No refunds available for changing mind or wrong sizing.

We offer returns only on products purchased online within 14 days of receiving your order for a 100% store credit.